I requested the UPS shipping label they said they would send to me, and I will be sending the unit back to them for review. If there is an issue with mine, there may be an issue with several others out there that say they have the same problem as I do. If they can fix this, it would be great so that the unit is more ammo friendly.
So far, my impression is very favorable of Henry’s customer service. If they can fix the the issue, I will be excited. If they cannot, at least they tried, were proactive, and responded, which is more than I can say for many organizations today who outsource their customer service. The CEO replied to me. Let’s see what they can do next.
Hopefully they can spot a defect in the AR7 and remedy it…keep us posted
I will certainly post the results…
Was there ever any resolution to your issue with this rifle? I’m curious because I just purchased a brand new Henry AR‑7 which I have not shot yet and found your site through Google.
Honestly, I have not sent the AR‑7 in yet. I started a new job, have been really busy, and have the shipping label right next to the box. I should do that this week… Thanks for the reminder…